Ordering, Prices & Payments
Postage & Delivery
Terms & Conditions
Cancellation & Returns Policy
Frequently Asked Questions
If you would like to place your order by telephone, or would like to talk to someone regarding your order, just call us on 0845 224 9469 (calls charged at local rate), and we will be more than happy to help.
Please note: Completed orders can only be sent to one delivery address. If you would like your dummy purchases to go to different addresses you must complete separate orders and payments for each delivery address.
Delivery costs are based on the total cost of amount ordered:
Orders between £0.01 - £12.49 = £3.49
Orders between £12.50 - £24.99 = £3.99
Orders between £25.00 - £39.99 = £4.49
For orders above £40.00 please see note below.
NOTE: If you are considering purchases that total above £40.00, please contact us by e-mail or phone before placing the order, as larger orders are priced depending upon weight. Postage will be calculated accordingly, and then we will contact you with the total.
You can return
goods you have ordered from us for any reason at any time within 14 days of
receipt for a full refund or exchange. The costs of returning goods to us shall
be borne by you. Upon receipt of the goods we will give you a full refund or an
exchange as required. Sadly we do not refund postal charges.
YOU MUST RETURN THE DUMMIES UNUSED IN UNOPENED PACKAGING AS SUPPLIED.
We highly recommend you send items via recorded delivery as we cannot be held responsible for items that do not reach us. Goods are your responsibility until we have received them. Please remember to get and keep a Proof of Postage.
• To any products that we have made or customised specifically for you.
PERSONALISED/ OWN DESIGN/ CUSTOMISED dummies cannot be returned, unless faulty.
• If we sent you an item you did not order (an "incorrect" item) please contact us for a replacement or refund. (The provisions of this clause do not affect your statutory rights.)
Will the name wear off the dummies?
All our dummies are specifically made so that the name on the dummy will never wear off or fade, even after boiling or sterilisation processes.
When should a dummy be replaced?
The nipple will wear down with age and use, so it is important to check dummies regularly and thoroughly. Any dummies with small holes, tears and weak spots should always be replaced. Dummies should be replaced regularly for hygiene reasons. The general recommendation is that they should be replaced every 4 to 6 weeks.
Unless otherwise noted, all materials, including: images, illustrations,
designs, icons, photographs, video clips and written and other materials that
are part of this site (collectively, the "Contents") are copyrights,
intellectual property owned, controlled by Personalise My Dummy. The Site as a
whole is protected by copyright , all worldwide
rights, titles and interests in and to which are owned by
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
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